Ordering LEAD TIME What is the lead time for our products? Retro classic hand crafts their apparatus with unerring precision and quality. Our current lead time ranges from 4~8 weeks.
The lead time depends on where we are in the production schedule.We will do our best to inform you of your lead time at the time of your order. What if the product I want is not in stock? We operate on a standard lead time ranging from 4~8 weeks depending on where we are in the production schedule.
We will do our best to inform you of your lead time at the time of order. What if I have a specific deadline? Please share your deadline with us and we will work with you to try and accommodate it to the best of our ability.

SHIPPING, HANDLING, AND PICK UP SHIPPING AND HANDLING Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the Korea.
The total quotation costs for your order is a not reflection of the total value of your order.
Please call a Customer Service Representative at 82-2-517-9670 if you have any questions. SHIPPING CHARGES Shipping prices are calculated by weight, size and quantity and will vary between destinations.
Shipments are sent via our chosen carriers whenever possible and unless otherwise requested.
Please feel free to contact us at retroclassic80@gmail.com with questions or special requests regarding shipping services/standards. Service Levels for International Freight Shipments: Our standard quote for international freight shipments is to the nearest International Airport via Air Freight.
Door to door delivery (Incoterm: DAP) may be available for your order at an additional charge.
Please email us or include in the “Notes” section when placing a Request for an Estimate/Order through our website if you would like to receive a DAP quote via Air Freight or would like to receive an Ocean Freight Shipping Rate. CUSTOMS AND IMPORT CHARGES Any order shipped to a destination outside of the Korea may be subject to import taxes or duties.
Duties and taxes are determined by the customs agency within the destination country.
Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
More information can be obtained by contacting your local customs office.

Retro classic only charges the merchandise and shipping to your payment DELIVERY STATUS When your order leaves our facility we will provide you with freight schedule as soon as possible which you can ask me your order process PICK UP ORDER FROM Retro classic WAREHOUSE When you decide on a freight company by directly, order pick up from our warehouse DELIVERY TERMS ◈ As incoterms EXW term, all of transportation costs will be charged to purchaser after shipping is done
◈ Delivery Term : EX-WORK
Door to Door (in front of carepilates factory to in front of your designated address)
* Standard Packing : Carton Box               * Optional Packing : Vacuum packing
◈ HS CODE: 9506.91.0000

RETURNS & EXCHANGES OUR RETURN PROCESS We have a 30-day return policy. You must request a Contract number within 30-days from the date of shipment and we must receive the returned items back within 30-days from the date you received the Contract number.
To start the return process please call us at 82-2-517-9670 and our customer care representative will provided you with a Contract number.
We are not responsible for any items returned without an Cotract number clearly marked on the outside of the package. Return Policy The items must be in their original condition, packaging, and unused.
You are responsible for the return shipping costs and any damage or loss during shipment back to us. NON-REFUNDABLE Equipment: Aluminum or Designer Cadillac, Aluminum or Designer Maple Wood Cadillac, Instant Cadillac Conversion in Half or Full Units, Wunda Chair, Electric Chair, Arm Chair, Combo Electric/Wunda Chair, Full (Ladder) Barrel, Spine Corrector, Mini Barrel, Guillotine Towers, Studio Wall Units, and High, Contour and Low Mats.

Accessories: Springs, Custom Orders or Custom Upholstery Items

*“Equipment” means Reformers, Cadillacs, Instant Half or Full Cadillac Conversions Units, Wunda Chairs, Electric Chairs, Arm Chairs, Combo Electric/Wunda Chair, Full (Ladder) Barrels, Spine Corrector, Mini Barrel, Guillotine Towers, Studio Wall Units and All Mats or any product ordered in a custom upholstery color or custom configuration.

*“Non-Equipment Products (Accessories) are all products other than equipment as mentioned above. Orders for non-equipment products are final and may not be cancelled except as expressly stated on your invoice or on a Retro classic Pilates website at the time of your order. You may however return non-equipment items that are not listed as Non-Refundable Products

PAYMENTS INFORMATION ABOUT PAYMENTS ESTIMATE REQUEST Please review the following information below if you would like to receive an estimate through E-mail.
This is a great option if you would like to know what the shipping rate to your location will be before placing an order. PAYMENT OPTIONS Credit Cards accepted:
Visa
MasterCard
Other forms of payment:
Electronic/wire funds transfer will be sent to you via email after you have placed your order. *An additional fee may apply to all electronic/wire funds transfer. Important information about payment Credit Cards are charged in full when order is confirmed. Debit and Bank Check Cards may reflect deduction of funds immediately upon order.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Electronic Funds (Wire) Transfer CElectronic funds transfer (wire) instructions will be sent to you via email after you have placed your order and received your shipping quote.
You are responsible for any wire fees charged by your bank, or by any intermediary bank that processes or forwards the electronic (wire) transfer.
Orders are processed after we receive payment. Mail your order and payment to: ◈ Beneficary : BIGSITE
◈ Bank : WOORI BANK
◈ Address : ZIP CODE 03921
17, WORLDCUP BUK RO 60 GIL, MAPOGU, SEOUL, SOUTH KOREA
◈ SWIFT : HVBKKRSEXXX
◈ A/C NO : 1081-900-552790

Production will be carried out after completed payment
100% payment in advanced, T/T CREDIT/REFUND If you need to return an item, you can expect a refund or credit in the same form of payment originally used to make your purchase.
Please note that a credit issued to your credit card may take up to two weeks to be acknowledged by your issuing bank or credit card institution.

DISCOUNTS & SPECIAL OFFERS VOLUME DISCOUNTS Retro classic will provide a discount on orders over $10,000 and $20,000.